How Dr. Norene Christensen Built a Stronger, More Focused Team with Virtual Rockstar
Four Pines Physical Therapy | Case Study

When Dr. Norene Christensen, CEO of Four Pines Physical Therapy, first considered bringing on a virtual assistant, she had some understandable hesitation. It wasn’t just about trusting the process; it was also about addressing concerns from key team members who worried about how the change might affect their roles.

But once Dr. Christensen partnered with Virtual Rockstar, the results quickly spoke for themselves.

Her virtual assistant rapidly became an essential part of the team. She now attends all staff and front desk meetings, handles incoming calls, schedules new and returning patients, and helps reactivate patients who had dropped off. Most importantly, she relieved the heavy administrative burden that had been slowing down the front desk and billing teams, allowing them to focus more fully on delivering exceptional patient care.

Today, Dr. Christensen has expanded her team to three Virtual Rockstar assistants, each contributing to a more efficient and patient-centered practice.

What impressed Dr. Christensen the most was how seamlessly the virtual assistants integrated into the clinic’s daily operations—and how cost-effective the solution proved to be.