How Erik Norwood Solved a Year-Long Hiring Challenge in Just One Week with Virtual Rockstar
Renew Physical Therapy | Case Study

For over a year, Erik Norwood, owner of Renew Physical Therapy in South Seattle, struggled to find and retain the right front desk team members. Hiring, training, and turnover became a constant cycle. It is draining both time and resources.

Then Erik connected with Virtual Rockstar. Within just one week, he found the support his clinic had been searching for and at a much lower cost than his previous efforts.

From the beginning, Erik felt confident moving forward with Virtual Rockstar. The timing was right, and the company's approach immediately felt like a good fit. What stood out most was the major difference in the hiring process: “what took over a year before, now took just days.” The quality of the team members Virtual Rockstar provided was exactly what Erik’s clinic needed to get back on track.

The real tipping point? Values. After speaking with Will and Tone, Erik saw that Virtual Rockstar wasn’t just about staffing, they were about purpose. Their mission, clear communication, and hands-on support aligned with the way Erik runs his own business. It made the decision not only easy but also deeply reassuring.

For Erik, working with Virtual Rockstar wasn’t just about filling a role. It was about finding a trusted partner who understood what his clinic needed to thrive and delivered.